1. Where is this announcement probably being made?

In a travel agency
At an airport
At a hotel
In a shuttle bus

2. What is the problem?

Weather conditions
Mechanical errors
Severe traffic congestion
Lack of staff

3. What will be provided for the passengers?

Complimentary meals
A full refund
Seating upgrade
Places to stay

4. Why is the caller contacting Marge?

To invite her to a party
To meet with her this weekend
To ask about a cafe’s business hours
To ask Marge to fix her phone

5. What does the caller say about the book?

She hasn’t finished reading it.
She left it at the cafe.
She wants to return it.
She bought it on Noel Street.

6. What does the caller ask Marge to do?

To send her an e-mail
To prepare a birthday gift
To call her cellular phone
To bring her book back

7. What type of business is being advertised?

A business consultant
A computer repair shop
A grocery store
A sports equipment store

8. According to the ad, why do customers like the business?

It is conveniently located.
It offers good customer service.
It has low-priced products.
It provides fast delivery.

9. What will the business do on May 14?

Hold a celebration
Restock its merchandise
Hire additional staff members
Close for renovations

10. Who is this announcement most likely for?

Building managers
Supermarket clerks
Hospital doctors
Factory employees

11. Why are the instructions announced?

To start a work shift
To change a schedule
To check the safety equipment
To submit a daily log

12. What are listeners asked to check for on the bulletin board?

A list of supervisors
A meeting schedule
Safety procedures
New announcements

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